Renewals Representative (SaaS)
As a Renewals Representative, your primary responsibility will be to assist in managing the contract renewal process for our existing customers. You will work closely with the Customer Success Managers (CSMs) to ensure a smooth and efficient renewal process, without being directly responsible for relationship management. Your goal is to deliver excellent service, ensuring that our clients remain satisfied with our solutions and continue their contracts with us.
Responsibilities
Support the Customer Success Manager (CSM) by coordinating the renewal process for a portfolio of customers.
Ensure timely and accurate processing of renewals in collaboration with the CSM.
Provide high-quality customer service by promptly addressing any questions or concerns related to renewals.
Assist with contract management, including preparing renewal agreements and documentation.
Identify potential risks in the renewal process and escalate to the CSM when needed.
Ensure the accuracy of customer renewal data in the CRM system.
Proactively follow up on outstanding renewals to ensure timely closures.
Collaborate with the sales and finance teams to ensure seamless execution of renewal contracts.
Competencies & Skills
1-2 years of experience in a customer-facing role, preferably in a SaaS or technology environment.
High attention to detail and excellent organizational skills.
Strong communication skills in English (written and verbal).
Proactive and solution-oriented mindset with a focus on customer success.
Experience with CRM tools (e.g., Salesforce, HubSpot) is a plus.
Ability to work in a fast-paced environment and meet deadlines.
Customer-focused mindset with a commitment to delivering a positive customer experience.
Ability to work effectively as part of a team and collaborate with various departments.
Why Labster.
At Labster and UbiSim, we are driven by a bold vision: to empower the world with knowledge. Our mission is to captivate learners and dismantle barriers through immersive technology that improves lives. As a leader in immersive learning, Labster redefines STEM education by providing tools that break down societal and economic barriers, enabling students to flourish in their careers and communities. UbiSim is shaping the future of nursing education, equipping the next generation of patient-centric nurses with immersive VR experiences. Our work is urgent and impactful—addressing global shortages in healthcare and STEM fields while engaging students more deeply and democratizing access to high-quality learning. If you’re passionate about making a tangible difference in the world through education and healthcare innovation, this role will amplify your impact.
What’s in it for you?
Competitive compensation and comprehensive benefits package.
Equity program, providing you the opportunity to have ownership in the company's growth.
Generous parental leave policy, including a phased return to work program to support your transition.
Work with flexibility in a remote-first organization that values work-life balance.
Flexible vacation policy so you can recharge when you need it.
Opportunities to travel and connect with colleagues from around the world.
Access to free 1:1 therapy sessions and mental health support through a membership with iFeel.
The chance to get involved with our Values in Action and LGBTQIA+ Employee Resource Groups, promoting a diverse and inclusive workplace.
Our commitment to you.
Labster is committed to select the best available candidate for every open position, regardless of sex, sexual orientation, race, color, religion, marital status, ethnic origin, age, disability or geographical location. At the same time, we aim to provide all team members with the opportunity to develop long- term careers appropriate to their abilities and ambitions. Labster is also committed to ensuring that recruitment procedures are fair, objective, impartial, transparent, and are applied consistently
- Department
- Customer Success
- Locations
- Labster, Valencia
- Remote status
- Hybrid Remote
Labster, Valencia
Workplace & Culture
With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international environment. We value and protect engagement and empowerment as we believe that the best results are created by engaged and inspired team members.
Labster is a Holacracy company where authority and decision-making are distributed throughout self-organizing teams. Don't misunderstand though - Labster offers great and healthy leadership; just with far less top-down management.
About Labster
Labster’s mission is to make science accessible for every student through immersive experiences that bring science to life. We enhance student success both inside and outside of the classroom by building best-in-class simulations designed by real scientists to help teachers educate, accelerate, and inspire.
Labster is evidence based and focused on student outcomes. Everything we do is ultimately about using the power of immersive learning to provide students with the learning advantage they need to succeed.
Since 2017, UbiSim has helped train a new generation of nurses for safe and effective clinical practice. UbiSim is the world’s first immersive VR solution for simulation based nurse education. Our expressed mission is to democratize simulation by making it more accessible for millions of hard working and aspiring nurses.
UbiSim provides nurse learners and educators with the most realistic and immersive training experience available, and in a safe setting where they can hone their skills, gain confidence, and improve clinical decision making.
Labster is proud to be an equal opportunity employer.
Renewals Representative (SaaS)
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