We are seeking a proactive and relationship-driven Customer Success Manager to join our team in Valencia, Spain. In this role, you will play a key part in ensuring our customers maximize the value of our solutions, driving long-term engagement, and fostering strong relationships. You will act as a trusted advisor, helping customers achieve their business goals while contributing to the overall growth and success of our company

Responsibilities

• Customer Relationship Management: Own and nurture customer relationships, acting as a strategic partner to ensure their success.
• Onboarding & Adoption: Lead a seamless onboarding experience, providing tailored guidance to maximize product adoption and engagement.
• Proactive Account Engagement: Anticipate customer needs by proactively providing insights, best practices, and recommendations.
• Retention & Expansion: Identify and execute strategies to improve retention, drive renewals, and uncover expansion opportunities in collaboration with sales.
• Problem-Solving & Support: Act as a customer advocate, coordinating with internal teams to address challenges and deliver optimal solutions.
• Product Advocacy: Champion the voice of the customer, providing feedback to product teams to enhance features and functionality.
• Reporting & Insights: Analyze customer engagement metrics to drive data-informed decisions and improve customer outcomes.

Competencies & Skills

• 3-5+ years of experience in customer success, account management, or a related role within a B2B SaaS or technology-driven environment.
• Exceptional verbal and written communication skills, with the ability to translate complex concepts into clear, actionable insights.
• Proven ability to analyze data, identify trends, and proactively solve customer challenges.
• Experience working cross-functionally across sales, support, and product teams to drive measurable customer success.
• A deep passion for delivering value, fostering engagement, and building long-term customer relationships.

Preferred Qualifications:

• Proficiency with CRM and customer success platforms such as Salesforce, PlanHat, or Gainsight.
• Experience tracking and improving customer success metrics, including NRR, GRR, CSAT, and NPS.
• Background in SaaS, technology, or enterprise solutions, ideally in a high-growth environment.

About us

Labster's mission is to captivate learners and dismantle barriers with immersive technology to improve lives.

Our immersive learning platforms for STEM education and nursing simulation allow students to engage in real-world scenarios safely and repeatedly, building confidence and competence in their learning journey.

Labster was named one of the World's Top EdTech Companies of 2024 by TIME and Statista. And UbiSim, our virtual reality (VR) nursing simulation product, was recognized as a TIME Best Invention of 2024.

Labster is proud to be an equal-opportunity employer.

Fuel Your Growth with Labster

Our immersive learning platforms for STEM education and nursing simulation allow students to engage in real-world scenarios safely and repeatedly, building confidence and competence in their learning journey.

• Healthcare Benefits : We offer a comprehensive healthcare plan with top-tier medical coverage so you can stay healthy and focus on what you do best.

• Flexible Time Off : Unlimited vacation, paid company holidays, and flexible leave options, so you’re always at your best.

• Family Benefits : Generous paid parental leave to support growing families and your smooth transition back to work.

• Mental Well-being: We take mental well-being seriously. We offer free iFeel Mental Health sessions to all employees.

• Growth Opportunities: Whether you're looking to sharpen your skills, advance into leadership, or explore new career paths, we partner with you to help you thrive.

• Additional Benefits: Competitive compensation, a freedom to choose policy, plus other tailored local benefits. The chance to get involved with our Values in Action and LGBTQIA+ Employee Resource Groups, promoting a diverse and inclusive workplace.

Our commitment to all of you 

Labster is committed to select the best available candidate for every open position, regardless of sex, sexual orientation, race, color, religion, marital status, ethnic origin, age, disability or geographical location. At the same time, we aim to provide all team members with the opportunity to develop long- term careers appropriate to their abilities and ambitions. Labster is also committed to ensuring that recruitment procedures are fair, objective, impartial, transparent, and are applied consistently.