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Labster is seeking a full-time, Denmark-based Implementation Specialist to join our Customer Success team!  This critical customer-facing role drives implementation of Labster’s SaaS solutions to successful conclusion through engaging with education sectors including: K-12 and Higher-Education with professors, teachers, information technology and bookstores.  The ideal candidate must be customer centric, energetic and motivated through solving complex problems within a SaaS environment.  They will lead the workflow sessions with end-users with the ultimate goal of happy and excited students and faculty ready to learn!

 This position is for our Somerville, Massachusetts location. 

The department currently consists of 20 members, primarily located in Boston. The unit’s purpose is ensuring Labster’s customers achieve their desired outcomes while using the platform and its content. Subsequently, the team actively works with the following metrics:

  • Level of effort - CES
  • Churn risk
  • Growth – renewal and up-sale
  • Knowledge enablement
  • Customer satisfaction - CSTAT
  • Net promoter score – NPS
  • Customer Onboarding
  • Customer Support

Key Responsibilities: 

  • Serves as the main point of contact for customer implementations and drives the project from start to finish in a timely manner
  • Configure and implement Labster in higher ed and K-12 schools within a timely manner 
  • Cross-functional collaboration with sales and key stakeholders within the business

Qualifications:

  • Bachelor's degree or equivalent work experience 
  • 1-2 years of experience with Customer Support and Implementation 
  • Previous experience working in a SaaS company preferred 
  • Salesforce experience preferred 
  • Customer Service - enjoys interacting and connecting with people and is driven to help others with a “can-do” attitude 
  • Effective Communication / Interpersonal skills 
  • Ability to multitask

Labster Vision: Empower the Next Generation of Scientists to Change the World For more information on our company vision to empower the next generation of scientists to change the world, please see video links below: 

BBC News: https://www.bbc.com/news/av/te... 

Techcrunch: https://techcrunch.com/2020/08... 

TED Talk: see our founder's TED talk here 

Or, know someone who would be a perfect fit? Let them know!

Labster, Boston

561 Windsor St
02143 Somerville Directions View page

Workplace & Culture

With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international environment. We truly value, and protect, engagement and empowerment as we believe that the best results are created by engaged and inspired team members. 

Labster is a Holacracy company where authority and decision-making are distributed throughout self-organizing teams. Don't misunderstand though - Labster offers great and healthy leadership; just with far less top-down management.

Already working at Labster?

Let’s recruit together and find your next colleague.

email
@labster.com
  • Daniel Pratte
  • Hannah Lawless
  • Hilary Pennington
  • Kathrine Astrid Lorentzen
  • Laura Babin
  • Samuel Butcher
  • Sean Lee
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