Senior Contracts and Collections Analyst (Boston or Copenhagen)

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Labster is a fast-moving award-winning company that focuses on revolutionizing the way science is taught to students all over the world.

We develop fully interactive advanced lab simulations and combine these with gamification elements such as an immersive 3D universe, storytelling and a scoring system to stimulate curiosity and highlight the connection between science and the real world. 

We're currently experiencing massive growth and we're excited to see the team expanding. To accommodate such growth, Labster is looking for a strong Senior Contracts and Collections Analyst to join the Finance team in either Boston, MA or Copenhagen, DK. The role will be an essential part of our admin backbone.

Key Responsibilities: 

  • Contracts Management
    • Review and approve all closed won SalesForce opportunities to ensure adherence to revenue recognition guidelines and compliance with credit policies
    • Create transactions in SaaSOptics and invoice customers in a timely manner within specified internal SLA targets
    • Run and measure weekly opportunity approval and customer invoicing KPI’s 
  • Collections
    • Collaborate with internal teams in sales, finance and circle leads to escalate issues 
    • Resolve customer queries in a timely manner
    • Meet ambitious collection targets
    • Run and measure weekly collections KPI’s
    • Collaborate with accounting on sales tax/VAT escalations
    • Handles problem collection accounts
  • Additional responsibilities
    • Manage finance inbox, coordinate customer requests (eg. Certificate of insurance requests, tax certificates, certificates of good standing etc.)
    • Develop, implement and maintain systems, procedures and policies to enhance the contracts, credit and collections process
    • Lead and manage continuous process improvement projects

Required Skills/Qualifications:

  • Minimum of 4 years related experience in a collections role
  • Experience in a SaaS environment a plus
  • Strong analytical, problem solving, and critical thinking skills
  • Netsuite experience a plus
  • SaaSOptics experience a plus
  • Intermediate/Advanced Excel/Google sheets skills
  • Strong attention to detail
  • Excellent communication skills

Labster Vision: Empower the Next Generation of Scientists to Change the World 

For more information on our company vision to empower the next generation of scientists to change the world, please see video links below: 

BBC News: 


TED Talk: see our founder's TED talk here 

Or, know someone who would be a perfect fit? Let them know!


561 Windsor St
02143 Somerville Directions View page

Labster, Copenhagen

Højbro Pl. 10
1200 København Directions View page

Workplace & Culture

With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international environment. We truly value, and protect, engagement and empowerment as we believe that the best results are created by engaged and inspired team members. 

Labster is a Holacracy company where authority and decision-making are distributed throughout self-organizing teams. Don't misunderstand though - Labster offers great and healthy leadership; just with far less top-down management.

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