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Labster is seeking an experienced global business systems lead to join our Boston Team!  This position will play critical role in supporting all departments at Labster.  

Key Responsibilities: 

  • Develop and maintain a detailed understanding of solutions in the Quote-to-Cash space and understand both upstream and downstream integration points
  • Provide guidance on solution designs and act as an escalation point for solution design decisions
  • Establish and enforce end to end solution and documentation standards
  • Ensure that solutions support long-term Labster goals while delivering maximum incremental short-term benefits
  • Ensure end to end solution integrity through process and system integration with other teams, systems, solutions and process areas
  • Manage stakeholder relationships across sales, delivery, customer support, customer success, product and finance.
  • Work with stakeholders to understand complex problems and focus on bringing issues to resolution in a timely manner, escalating as necessary to meet timelines
  • Proactively recommend improvements for internal IT processes
  • Design and implement process & system enhancements in Salesforce (HVS, dialer, salesforce inbox, sales cloud, service cloud), internal payment mapping tools, customer success software, Pardot, Intercom, SaaSOptics, Netsuite and all associated API’s. 
  • Working with engineers to design and implement the licensing and payment systems
  • Continually improve Labster’s use of Salesforce including automating processes, identifying areas for improvement and reducing technical debt, and enabling the commercial organization for hyper-growth
  • Implement business intelligence tools to deliver live up to date dashboards to management on company KPI’s
  • Manage relationships and contract negotiation with key software vendors

Required Skills/Abilities: 

  • At least 8 years experience with Quote to Cash systems in a SaaS environment
  • Applied knowledge of CRM systems, preferably Salesforce, with professional experience managing the needs of various types of system users
  • Demonstrated knowledge and expertise in bridging technical and business disciplines, evaluating and determining appropriate risks required
  • Highly skilled communicator (both tactical and strategic) within a worldwide team of engineers, developers and managers
  • Proven experience with proactively identifying and solving for business problems and system issues
  • Has proven experience managing large projects 
  • Bachelor’s degree in Computer Science or equivalent technical expertise
  • Prior work experience implementing a customer success application is a plus (eg. Gainsight)
  • Prior experience with BI tools (eg. Power BI, Tableau)
  • Ability to handle varying levels of uncertainty and ambiguity in a rapidly changing business environment

Benefits:

  • Great culture!
  • Paid time off
  • Competitive Salary 
  • Medical, Dental and Vision insurance
  • 401(K)

Labster Vision: Empower the Next Generation of Scientists to Change the World 

For more information on our company vision to empower the next generation of scientists to change the world, please see video links below: 

BBC News: https://www.bbc.com/news/av/te... 

Techcrunch: https://techcrunch.com/2020/08... 

TED Talk: see our founder's TED talk here 

Or, know someone who would be a perfect fit? Let them know!

Labster, Boston

561 Windsor St
02143 Somerville Directions View page

Workplace & Culture

With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international environment. We truly value, and protect, engagement and empowerment as we believe that the best results are created by engaged and inspired team members. 

Labster is a Holacracy company where authority and decision-making are distributed throughout self-organizing teams. Don't misunderstand though - Labster offers great and healthy leadership; just with far less top-down management.

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email
@labster.com
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