Customer Success Manager, Spanish Speaking

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Labster is a fast-moving award-winning company that focuses on revolutionizing the way science is taught to students all over the world.

We develop fully interactive advanced lab simulations and combine these with gamification elements such as an immersive 3D universe, storytelling and a scoring system to stimulate curiosity and highlight the connection between science and the real world. 

At Labster, we are dedicated to empowering the next generation of scientists to change the world. We value impact, being bold, learning, collaboration and having fun whilst we do it.

With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international environment, where engagement, values, job satisfaction are goals of equal importance to the financial goals of the company.

The Organization

We have replaced the conventional management hierarchy and organized ourselves using Holacracy.

Holacracy is a method of decentralized management and organizational governance, in which authority and decision-making are distributed throughout a holarchy of self-organizing teams rather than being vested in a management hierarchy. No more top-down management.

We believe in finding talented people and organizations that empower them.

The Role

As a Customer Success Manager, you join the account management function of the team, and will be responsible for the retention, expansion and product adoption of our existing client base. You will develop long term relationships with key stakeholders, and create success plans for your clients aimed at maximizing Labster’s value within the classroom. You are directly responsible for the lifetime value of your clients. 

Key Responsibilities: 

  • Establishes and maintains key stakeholder relationships within universities and educational institutions 
  • Collaborates with teachers and institution stakeholders to maximize Labster’s product adoption during the license period with a focus on reducing churn 
  • Acts as a trusted adviser, advocating client needs back to Labster’s internal support, product, engineering, and marketing teams 
  • Researches and responds to customer support issues 
  • Successfully renews and expands existing customer annual revenue 
  • Identifies and closes additional revenue opportunities within existing client base 
  • Is an awesome Labster ambassador! 

Qualifications: 

  • Previous experience with a start-up or scale-up tech or SaaS company 
  • Must have 3-5 years of sales and account management experience, preferably dealing with contract renewals and expansion sales. 
  • Fluency in Spanish required.
  • Bachelor's degree preferred or an equivalent combination of training and experience Technical aptitude and ability to learn software programs 
  • Experience with Customer Relationship Management (CRM) software such as, Salesforce 
  • Self-starter, an entrepreneurial sale mindset 
  • Strong attention to detail 
  • Team player and puts the customer and team first 
  • Passionate about customer outcomes and value delivery during the customer lifecycle 
  • You are BOLD...big ambitions motivate you 
  • You enjoy and work best in a constantly changing dynamic environment. 
  • We have not figured everything out. We need your help! 

Labster Vision: Empower the Next Generation of Scientists to Change the World 

For more information on our company vision to empower the next generation of scientists to change the world, please see video links below: 

BBC News: https://www.bbc.com/news/av/te...

Techcrunch: https://techcrunch.com/2021/02...

TED Talk: see our founder's TED talk here 


 

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

Labster, Boston

561 Windsor St
02143 Somerville Directions View page

Workplace & Culture

With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international environment. We value and protect engagement and empowerment as we believe that the best results are created by engaged and inspired team members. 

Labster is a Holacracy company where authority and decision-making are distributed throughout self-organizing teams. Don't misunderstand though - Labster offers great and healthy leadership; just with far less top-down management.

Already working at Labster?

Let’s recruit together and find your next colleague.

email
@labster.com
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