Sales Operations Specialist

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Labster is a fast-moving award-winning company that focuses on revolutionizing the way science is taught to students all over the world. We develop fully interactive advanced lab simulations and combine these with gamification elements such as an immersive 3D universe, storytelling and a scoring system to stimulate curiosity and highlight the connection between science and the real world. 

At Labster, we are dedicated to empowering the next generation of scientists to change the world. We value impact, being bold, learning, collaboration and having fun whilst we do it. 

With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international environment, where engagement, values, job satisfaction are goals of equal importance to the financial goals of the company. 

We have replaced the conventional management hierarchy and organized ourselves using Holacracy. Holacracy is a method of decentralized management and organizational governance, in which authority and decision-making are distributed throughout a holarchy of self-organizing teams rather than being vested in a management hierarchy. No more top-down management. We believe in finding talented people and organizations that empower them. 

The Sales Operations Specialist plays a critical role in growing Labster’s business and help empower the next generation of scientists to change the world. The focus of this position is in closely collaborating with the global sales team in being the subject matter expert in all things salesforce. 

Key Responsibilities:

  • Become the subject matter expert for all things Salesforce
  • Identify and support ongoing projects to enhance Salesforce adoption and efficiency
  • Collaborate with  Sales  and other stakeholders to understand requirements, recommend simple solutions, and execute changes
  • Provide support to end users for our evolving tech stack: Salesforce, RingDNA, Chorus
  • Provide training and support to end users related to the Salesforce.com  
  • Create SOPs for Sales processes and manage Requests
  • Support Sales operations with various projects, including assisting with data hygiene/clean-up as needed and helping automate processes related to sales initiatives
  • Regularly audit data to uncover data integrity issues and/or opportunities for process improvement
  • Maintain updated training documentation and Salesforce best practices, policies and procedures
  • Perform day-to-day administration, configuration, and troubleshooting of our Salesforce environment.
  • Provide technical and functional support to users of Salesforce and related applications.
  • Create and manage users; Maintain user roles and profiles, security settings, access settings, etc.
  • Create and update Reports and Dashboards for all business stakeholders.
  • Create and modify objects, fields, etc. as directed.
  • Manage onboarding process for SFDC.

Qualifications: 

  • Experience Supporting a sales team and interested in growing your career in Sales Operations
  • 6 months+ experience with salesforce.com in an administrative capacity
  • Prior experience working with end users
  • Initiative and ability to handle increasing responsibility over time
  • Experience working in a fast-paced, high-growth, and results-oriented environment 
  • Previous experience in a Sales or Marketing operations or support role desired
  • Experience with Data Loader (Preferred)
  • Salesforce Administrator Certification (preferred or interested in becoming certified)

Benefits:

  • Great culture!
  • Unlimited paid time off
  • Competitive Salary 
  • Medical, Dental and Vision insurance
  • 401(K)

Labster Vision: Empower the Next Generation of Scientists to Change the World 

For more information on our company vision to empower the next generation of scientists to change the world, please see video links below: 

BBC News: https://www.bbc.com/news/av/te...

Techcrunch: https://techcrunch.com/2020/08...

TED Talk: see our founder's TED talk here 

Or, know someone who would be a perfect fit? Let them know!

Department

Labster, Boston

561 Windsor St
02143 Somerville Directions View page

Workplace & Culture

With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international environment. We value and protect engagement and empowerment as we believe that the best results are created by engaged and inspired team members. 

Labster is a Holacracy company where authority and decision-making are distributed throughout self-organizing teams. Don't misunderstand though - Labster offers great and healthy leadership; just with far less top-down management.

Already working at Labster?

Let’s recruit together and find your next colleague.

email
@labster.com
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