Technical Writer

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Your mission

Labster is looking for an experienced Technical Author to support our Content department. By taking this role, you will collaborate closely with the Community Management Team but also with different other Content members including our science experts, developers, SQA, and 3D Artists, who together create immersive and interactive 3D learning experiences. This critical role will establish the documentation of one of our most important tools in the creation of Labster learning experiences: the Builder. As our main development tool, it enables us to scale and externalize the creation process, and our goal is to significantly improve and standardize relevant training material and documentation.

Key responsibilities

  • Determining the needs of internal and external Builder users (e.g. teachers, educators) of technical documentation
  • Creating training material for the Builder in various forms: writing plain text documentation and help articles, creating tutorials using Appcues, recording onboarding videos etc.
  • Creating and maintaining Builder documentation for internal and external content creation
  • Coordinating with developers and creating property tooltip information and tutorials for new features in the Builder
  • Collecting and implementing internal and external user feedback to continuously improve the content

Qualifications

The successful candidate will be expected to demonstrate the following skills and experience:

  • 3+ years of experience in technical authoring for complex software
  • Experience setting up tutorials with Appcues
  • Excellent written and spoken English skills, native or close to native-level
  • Ability to express instructions clearly and briefly in simple language
  • Excellent documentation skills and the ability to produce visually attractive instructions
  • Ability to grasp and structure large amounts of information and anticipate the user’s knowledge gaps
  • Ability to work independently and proactively with little direction to meet established deadlines and goals

What do we offer?

  • An opportunity rich environment where you can really shape your own role
  • To be part of a company that is growing very rapidly 
  • To work with a team that is dedicated to growing and helping others learn
  • Unlimited holidays….just get the job done

About Labster

At Labster we are dedicated to empowering the next generation of scientists to change the world. Our mission is to develop fully interactive software that makes learning both fun, engaging and effective, and to make it accessible to as many science students as possible (see short trailer here). Since 2012, our simulations were played over 4,000,000 times and each semester more than 4,000 universities, high schools and other institutions around the globe are using them to enhance their teaching programs.

We govern ourselves by using a flat-hierarchy system called Holacracy that is focused on roles, collaboration and distributed leadership. We believe in flexible work hours and a good work-life balance, and while we love to achieve great things via concentrated work, it’s incredibly important for us to have happy and engaged team members.

Why You Should Join our Team: 

If you are wondering if Labster is a good fit for you, watch this short video from one of our founders. 

https://youtu.be/XCxYEWbo7hM 

For more information on our company vision to empower the next generation of scientists to change the world, please see the links below: 

BBC News: https://www.bbc.com/news/av/te...

Techcrunch: https://techcrunch.com/2020/08...

TED Talk: see our founder's TED talk here 

Or, know someone who would be a perfect fit? Let them know!

Department

Labster, Copenhagen

Højbro Pl. 10
1200 København Directions View page

Workplace & Culture

With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international environment. We value and protect engagement and empowerment as we believe that the best results are created by engaged and inspired team members. 

Labster is a Holacracy company where authority and decision-making are distributed throughout self-organizing teams. Don't misunderstand though - Labster offers great and healthy leadership; just with far less top-down management.

Already working at Labster?

Let’s recruit together and find your next colleague.

email
@labster.com
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