Marketing Operations Specialist

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Labster is a fast-moving award-winning company that focuses on revolutionizing the way science is taught to students all over the world.

We develop fully interactive advanced lab simulations and combine these with gamification elements such as an immersive 3D universe, storytelling and a scoring system to stimulate curiosity and highlight the connection between science and the real world. 

At Labster, we are dedicated to empowering the next generation of scientists to change the world. We value impact, being bold, learning, collaboration and having fun whilst we do it.

With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international environment, where engagement, values, job satisfaction are goals of equal importance to the financial goals of the company.

The organization 

We have replaced the conventional management hierarchy and organized ourselves using Holacracy.

Holacracy is a method of decentralized management and organizational governance, in which authority and decision-making are distributed throughout a holarchy of self-organizing teams rather than being vested in a management hierarchy. No more top-down management. We believe in finding talented people and organizations that empower them.

Position Overview

Labster is currently seeking a highly-motivated, data-driven, and experienced Marketing Operations Specialist in Boston, MA! Working closely with Labster’s Marketing, Operations, and Sales teams, the Marketing Operations Specialist will be responsible for building and maintaining marketing automation processes and support the execution, analysis, and reporting of marketing campaigns. 

As our Marketing Operations Specialist, you will work to create scalable processes for lead management, data & analytics, the marketing tech stack, and team operations while identifying areas to improve efficiency and effectiveness.

Key Responsibilities

  • Manage and support the marketing technology ecosystem, including Pardot, Salesforce, Bizible, Google Analytics, and more, along with the selection of new technologies
  • Utilize marketing automation to assign, nurture and report leads
  • Create lead management processes that can scale alongside the business
  • Develop workflows for lead follow up and conversion optimization
  • Create and implement lead scoring and grading measures to increase conversion
  • Collaborate with marketing and sales to generate metrics on lead, pipeline, revenue generation, and cost of acquisition
  • Further develop our multi-touch attribution modeling. Provide insights on marketing channel contributions to closed won business and pipeline
  • Communicate across US & European marketing and sales organizations to delineate and measure acquisition efficiency, analyze marketing's impact across multiple geographies, and deliver feedback and analysis to appropriate teams
  • Generate monthly and quarterly ROI and efficiency reports on marketing spend by channel, region, and business segment
  • Monitor and maintain data and list quality within the marketing database
  • Build and maintain documentation for marketing operations processes
  • Evaluate new technologies and add-on applications to improve and optimize marketing team performance


  • 2-3 years of experience in B2B Marketing for a SaaS organization
  • Data, statistics, conversion rates, and discovery opportunity where others cannot in trends and patterns makes you excited
  • A Microsoft Excel Wizard!
  • Sharp analytical skills, with experience providing data analysis
  • Advanced Proficiency in Marketing Automation & Salesforce. Experience integrating tools across systems.
  • High desire to complete assignments autonomously, but in close collaboration with a broader team.
  • Ability to collaborate across various departments simultaneously and balance multiple projects
  • Strong prioritization, organization and project management skills
  • Previous experience preferred with a start-up or scale-up tech or SaaS company


  • Great culture!
  • Paid time off
  • Competitive salary 
  • Medical, dental, and vision insurance
  • 401(K)

Labster Vision: Empower the Next Generation of Scientists to Change the World

For more information on our company vision to empower the next generation of scientists to change the world, please see video links below: 

BBC News:


TED Talk: see our founder's TED talk here

Or, know someone who would be a perfect fit? Let them know!

Labster, Boston

561 Windsor St
02143 Somerville Directions View page

Workplace & Culture

With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international environment. We truly value, and protect, engagement and empowerment as we believe that the best results are created by engaged and inspired team members. 

Labster is a Holacracy company where authority and decision-making are distributed throughout self-organizing teams. Don't misunderstand though - Labster offers great and healthy leadership; just with far less top-down management.

Already working at Labster?

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