Senior Customer Success Manager - High School

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As a Sr. Customer Success Manager, you join the account management function of the team, and will be responsible for the retention, expansion and product adoption of Labster’s high school clients.  You will develop long term relationships with key stakeholders, and create success plans for your clients aimed at maximizing Labster’s value within the classroom.  You are directly responsible for the lifetime value of your clients.

This is a Boston, Massachusetts based position.

Key Responsibilities:

  • Manage and rapidly grow customer adoption among high school district accounts
  • Grow increased annual usage of Labster  among key districts in your portfolio of accounts
  • Build executive buy-in across all levels of a customer’s organization and chart an ambitious plan for success leading to contract renewal
  • Identify, surface, and mitigate risks to a customer’s success plan
  • Researches and responds to customer support issues 
  • Own and grow the relationship between Labster and our training partner to better educate clients on Labster best practices
  • Acts as a trusted adviser, advocating client needs back to Labster’s internal support, product, engineering, and marketing teams
  • Analyze data to showcase customer value and drive deeper product adoption
  • Is an awesome Labster ambassador!

Qualifications:

  • Previous experience with a start-up or scale-up tech or SaaS company  
  • Must have 5+ years of customer success manager experience 
  • Bachelor's Degree or higher in a related field or equivalent work experience 
  • Technical aptitude and ability to learn software programs with high proficiency in using CRM’s (Salesforce), MS Word, G-Suite, PowerPoint and other tools as needed.  
  • Self-starter, an entrepreneurial sale mindset 
  • Strong attention to detail
  • Team player and puts the customer and team first 
  • Passionate about customer outcomes and value delivery during the customer lifecycle
  • You are BOLD...big ambitions motivate you
  • You enjoy and work best in a constantly changing dynamic environment.  We have not figured everything out, we need you!

Benefits: 

  • Great culture!
  • Competitive Salary 
  • Medical, Dental and Vision insurance
  • 401(K) 

Labster Vision: Empower the Next Generation of Scientists to Change the World For more information on our company vision to empower the next generation of scientists to change the world, please see video links below: 

BBC News: https://www.bbc.com/news/av/te...

Techcrunch: https://techcrunch.com/2020/08...

TED Talk: see our founder's TED talk here

Or, know someone who would be a perfect fit? Let them know!

Labster, Boston

561 Windsor St
02143 Somerville Directions View page

Workplace & Culture

With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international environment. We truly value, and protect, engagement and empowerment as we believe that the best results are created by engaged and inspired team members. 

Labster is a Holacracy company where authority and decision-making are distributed throughout self-organizing teams. Don't misunderstand though - Labster offers great and healthy leadership; just with far less top-down management.

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email
@labster.com
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